“Creating a culture where team members recognize and appreciate one another’s differences and utilize each other’s strengths has been a tremendous benefit.”
—REBECCA BROWN DIRECTOR, INTERNAL COMMUNICATIONS AND PUBLIC RELATIONS
|Company / Plexus Worldwide, LLC
Headquarters / Scottsdale, Arizona
Number of Full-Time Employees / 415
Year Founded / 2008
HOW WOULD YOU DEFINE YOUR COMPANY CULTURE IN A FEW SENTENCES?
Plexus credits its success to a strong company culture that encourages honesty, reliability, and responsibility—and these beliefs run through everything we do. It is evident in the way we treat team members, customers and Ambassadors, as well as in its charitable efforts. Plexus built its foundation on these core beliefs: Be Trustworthy, Be Honest, Be Reliable, Be Responsible. It’s not just a slogan. These beliefs are written on the walls, posted in newsletters and used as a guide for business decisions.
WHAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
One of our core values is One Plexus. What this means is we collaborate and work together as one team, regardless of our role within the organization. Whether an ambassador or a team member, we all strive to embrace the strong belief of being one team, One Plexus. Plexus also encourages the belief we are all in the journey together of enhancing the health and happiness of those who support, promote and use our products. We enable team members and ambassadors to change their lives in a positive way through personal and professional development. Plexus also offers personal enhancement courses on fitness, health and financial planning.
TELL US ABOUT YOUR COMPANY’S COLLABORATION EFFORTS WITH EMPLOYEES IN ALLOWING THEM TO VOICE THEIR THOUGHTS, IDEAS AND SUGGESTIONS.
To ensure we hear the voice of our team members, we held “ideation” sessions to help us improve our business. Participants were able to brainstorm ideas to streamline processes, eliminate barriers and develop innovation solutions to problems. We also created a “Suggestion Box” program to encourage team members to submit ideas for improvements and efficiencies. Our biggest addition was the launch of our company’s first intranet, Plexus Connect. The intranet has multiple collaborative features, including surveys, polls and a community site where team members can do anything from ask discussion board questions to post information about upcoming volunteer opportunities.
WHAT UNIQUE OR UNUSUAL PERKS DO YOU ALSO OFFER?
The Friday Spin, a cash prize drawing for eligible team members conducted every Friday, is a unique and fun perk. We also offer regularly scheduled health and wellness, fitness, and financial education activities such as stretch classes, free chair massages, seminars on food facts and your health, and financial planning education sessions as well as quarterly profit-sharing for qualifying team members. To help guide our team members through wellness choices, Plexus offers on-site health coaches, at no cost to our team members.
OUR INDUSTRY SPENDS A LOT OF TIME WORKING ON DISTRIBUTOR RECOGNITION PROGRAMS. HOW DOES YOUR COMPANY BRING THE SAME RECOGNITION TO YOUR EMPLOYEES?
Plexus announces recognition awards during the weekly Friday drawings. One team is recognized monthly for their outstanding participation in activities that encourage the One Plexus culture. The team is presented with the “Traveling Trophy” and is presented with a gift card to use at a local restaurant. The Traveling Trophy is engraved with the winning team’s name. Every two weeks a peer-to-peer recognition award called “Super X” team is presentedto a team that went above and beyond. The team gets to hold onto a large “X” cut-out until the award is passed on to another team. Plexus coordinates companywide activities throughout the year to celebrate our overall company successes, as well as spirit day events around national events and holidays.
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
Plexus has rolled out numerous learning opportunities for their team members. Creating a culture where team members recognize and appreciate one another’s differences and utilize each other’s strengths has been a tremendous benefit. Plexus leaders have the opportunity to participate in multiple leadership development courses where coaching and developing their team members is a primary focus. Leaders learn through role-playing, activities and on-the-job assignments.
The learning and development team has created and developed many e-learning modules to allow for bite-sized learning for team members. A variety of courses are available through the learning management system.
HOW DO YOU DEVELOP AND MAINTAIN TRUST BETWEEN ALL LEVELS OF YOUR COMPANY?
Our leadership holds “All Hands” meetings every quarter to ensure information is communicated throughout the organization. Our recently launched intranet provides a vehicle for transparency by providing a vehicle for communicating to all levels at the company. One program launched in 2018, called Meet the Presidents, is an informal lunch program that provides team members with an opportunity to meet and learn more about our company’s three presidents. Our senior leaders have an open-door policy and actively foster a collaborative environment.
HOW MANY EMPLOYEES HAVE BEEN AT YOUR COMPANY FOR FIVE YEARS OR MORE? AND WHY DO YOU THINK THEY STAY?
Plexus has 43 team members with five or more years of service. Plexus has seen explosive growth which has created several personal and professional development opportunities within the company. Since the beginning, Plexus has focused on a culture of fun and inclusivity, which ultimately is focused on team member engagement and happiness.
WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2019 TO ENHANCE YOUR WORK PLACE?
Plexus recently launched its first company intranet called Plexus Connect. The site has greatly enhanced communication and the transparency of information. Plexus Connect enables the consistent delivery of key company messages and encourages participation in company events and activities. The site provides team members with a centralized location where they can quickly find news, events, forms and other information, helping drive productivity. The site’s multiple interactive features, such as contests, quizzes, surveys and polls, has been helping to promote employee engagement.